FAQ
You can place an order through our website, by phone, or by visiting our showroom.
We recommend booking in advance, but same-day rentals may be available based on inventory.
Yes, a 50 % deposit is required to secure your rental items.
We accept credit cards, checks, and online payments.
Yes! Delivery and pickup services are available for an additional fee.
The fee depends on the location and the size of the order. Contact us for a quote.
Yes, someone must be on-site to receive and inspect the rental items.
Any damages or lost items will be charged at the replacement cost.
Please inspect all items upon delivery. Any issues must be reported immediately so we can address the problem.
Linens should be shaken out but not washed. Tableware should be rinsed. Other items should be returned in the same condition as received.
Cancellations must be made at least 30 days in advance for a full refund. Cancellations must be done via email by emailing info@altairevents.com
We recommend booking at least 6 months in advance for large events.
Yes! We offer free consultations to discuss your event needs.
Absolutely! We specialize in customized themes and décor.
We provide services for weddings, social gatherings, corporate events, and more.
We focus on event décor and rentals but can recommend planners if needed.
Yes! Our team will take care of setting up and breaking down the décor.
Yes, we communicate directly with venues to ensure smooth setup.
Pricing depends on the event size and customization. Contact us for a quote.
We accept credit cards, bank transfers, and checks.
Yes, we offer flexible payment plans.
Cancellations made 30 days before the event may be eligible for a partial refund. Cancellations must be done via email by emailing info@altairevents.com
Yes, we have liability insurance. Venue-specific insurance requirements can be discussed.
